Smart hire management app modernises industrial equipment operations

After 25 years in service, the core system powering the company's industrial services division had reached end-of-life, and the cracks were showing. Non-scalable and increasingly difficult to maintain, the legacy platform was impacting cost management, service quality, operational performance, and customer satisfaction across the board.

It was clear the business needed more than an upgrade. A new ecosystem was required: one that could centralise data, streamline invoicing and administration, simplify stock control, and increase accountability and traceability across operations. Equally important, the solution needed to be future-ready: flexible enough to integrate emerging technologies and scale alongside the business as new services and opportunities arose. 

Working with PhoenixDX, the company built a purpose-designed management platform as a strategic asset for its industrial services division, preserving the best of the legacy system while integrating new capabilities and smart technologies to deliver a significantly more powerful solution.

The cloud-based platform provides real-time visibility and management across all tools, equipment, consumables, and hire services, replacing the limitations of the old server-based infrastructure. It includes full ERP integration alongside comprehensive hirer, customer, rental, asset, and inventory management, giving the business a single, unified view of its operations.

For customers, the platform enables fast, accurate access to the full range of tools and machinery needed for site shutdowns. A custom-built asset-scanning application makes it quick and simple for workers to check out and return equipment anywhere on site, online or offline. Customers and stakeholders also gain access to rich equipment data and analytics, supporting better decision-making across the board.