National regulator replaces core legacy system in months

After a decade in service, the regulator's core platform was no longer fit for purpose. The system comprised two portals - an internal portal for regulatory staff managing licences, incident reporting, safety audits, and compliance, and an external portal for operators to submit applications, reports, and data.

Years of changes across multiple development teams had left the platform fragmented, with an inconsistent user interface and a disjointed experience for both staff and operators. Performance had deteriorated significantly, hampering the regulator's ability to manage day-to-day operations and evolve the system to meet changing needs.

Given the mission-critical nature of the platform, the regulator needed a solution that was cost-effective, rapidly deployable, and uncompromising on quality.

Working with PhoenixDX, the regulator rebuilt its entire core system in just nine months using the OutSystems AI-powered low-code platform: a remarkable turnaround for a mission-critical, enterprise-grade solution.

The modern platform comprises four components: a regulatory portal for 300 internal staff, an operator portal for 3,000 external users, a mobile app for duty officers in the field, and a back-office application for administrators. Together, they replicate all key functionality of the legacy system - including licence management, accident and incident reporting, safety audits, and network data management - while delivering a vastly improved user interface and experience.

Consistent, intuitive design and seamless navigation across all four applications significantly boost user productivity. Built on a modern cloud architecture, the platform is scalable by design and positioned to accommodate future enhancements with ease.