Custom core system reduces risk for mining export leader

When assessing operational risks across its equipment and processes, the company relied entirely on manual methods: spreadsheets, shared folders, and email. The approach was time-consuming, prone to human error, and lacked the reporting, auditing, and security controls needed for a business operating at this scale. The company needed a robust operational risk assessment system that harnessed modern technology to improve efficiency and prevent injuries, property damage, reputational harm, financial losses, fines, and security breaches. 

Off-the-shelf solutions were evaluated but fell short. None could offer the flexibility, agility, or control the company required. 

Having already developed an Incident and Accident Management solution on the OutSystems AI-powered low-code platform, the company committed to building a complementary Risk Assessment Solution, one that would integrate seamlessly with the existing system and establish a truly unified approach to operational risk management.

Working with PhoenixDX, the mining export company developed a state-of-the-art Risk Assessment System on the OutSystems platform in just 4.5 months. The custom solution manages an end-to-end operational risk assessment and mitigation workflow tailored precisely to the company's needs - spanning from initiation through to reporting, ensuring every detail is accurately documented.

Approved users can securely track, sort, manage, and archive all aspects of the risk assessment process from a single platform. Facilitators, administrators, approvers, and reviewers are guided through the workflow with timely prompts, ensuring accountability and keeping tasks on track within designated timeframes.

The system generates comprehensive reports covering all aspects of the operational risk assessment process, providing full transparency and easy access to the data required for biannual mandatory audits. The result is a safer, more compliant business, with measurable reductions in insurance costs.