Digital workflows transform lease and CAPEX approval processes

Vicinity had been managing its lease offer negotiation and CAPEX approval processes through heavily customised, manually coded workflows embedded in its Documentum document management system. When advised that an upcoming Documentum release would no longer support the JavaScript workarounds the business relied on, Vicinity faced a critical decision point. Rather than patch an ageing solution, the company saw an opportunity to modernise its architecture entirely, and set out to find a better way to deliver these mission-critical workflow processes.

Working with PhoenixDX, Vicinity developed the Core Workflow application on the OutSystems platform in just eight weeks. The application extracts the lease offer negotiation and CAPEX approval workflows from Documentum, enabling them to be managed collaboratively across a team rather than by a single individual.

The solution integrates seamlessly with Vicinity's existing technology ecosystem,  including Documentum, Salesforce CRM and JD Edwards ERP, allowing each system to focus on what it does best. Rather than customising core platforms like Salesforce or ServiceNow to handle workflows they were never designed for, Vicinity now has a dedicated, purpose-built workflow layer that sits independently across its enterprise architecture. This modern approach gives the business the flexibility to implement and evolve custom workflows that meet its specific requirements without compromising its core systems.