New billing system delivers operational efficiencies for retirement villages

A leading retirement living provider automates billing across 100+ villages with a centralised management system that transforms operational efficiency.

3 months
3 developers

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Fully automated billing eliminates manual errors + significantly reduces administrative burden

Centralised oversight ensures compliance with varied regulations while providing complete visibility

Scalable platform supports business growth without the need to increase headcount

PhoenixDX have shown a shared commitment to achieving our business objectives and project success. They provided high-quality resources, experience and support while developing a sophisticated billing engine.

Senior Project Manager

Retirement Living Provider

Our customer is a leading owner, operator, and manager of premier retirement living communities – with nearly 100 sites and 13,000 residents across Australia.

The challenge

Managing the financial lifecycle of nearly 100 retirement villages across Australia is inherently complex, with varying State Government legislation, diverse commercial agreements, and thousands of residents at different stages of their journey.

With operations spanning the entire country, coordinating billing and payments consistently across all sites was a significant undertaking. As the business grew, the need for a more centralised, automated approach became clear - one that could provide greater management visibility, improve reporting, and deliver a smoother experience for residents and staff alike.

The solution

Working with PhoenixDX, the operator built a centralised billing management system to replace the patchwork of manual processes across its village network. The application manages the complete resident financial lifecycle - from entry to exit - accounting for the varying state regulations and commercial agreements that apply across different sites.

Integrating seamlessly with Azure AD, MS Dynamics, TechnologyOne Financials, and ComCare, the automated billing engine provides reliable, end-to-end visibility of the financial process across all villages, giving management the oversight and confidence they need to run a complex, nationally distributed operation.

Full process automation eliminates manual errors across all billing workflows, increasing data accuracy.

A smooth billing experience reduces friction for residents at every stage of their financial lifecycle.

Centralised oversight of finances across all villages ensures consistent compliance and strengthens governance.

Better decision-making due to a unified database that enables consolidated reporting and complete visibility.

Administrative burden is significantly reduced, freeing staff to focus on resident care and higher-value activities.

The scalable platform supports business growth without increasing headcount.

New billing system delivers operational efficiencies for retirement villages

Fully automated billing eliminates manual errors + significantly reduces administrative burden

Centralised oversight ensures compliance with varied regulations while providing complete visibility

Scalable platform supports business growth without the need to increase headcount

About the organisation

The challenge

The solution

The results

New billing system delivers operational efficiencies for retirement villages

Fully automated billing eliminates manual errors + significantly reduces administrative burden

Centralised oversight ensures compliance with varied regulations while providing complete visibility

Scalable platform supports business growth without the need to increase headcount

About the organisation

Other case studies

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