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Deliver digital success through great user experience

Enterprise UX uplifts that improve usability, adoption, and retention.
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Make every user interaction feel effortless
Make every user interaction feel effortless
Increase user engagement, satisfaction and ROI
Increase user engagement, satisfaction and ROI
Make your UX a competitive advantage
Make your UX a competitive advantage

Our work

A universal portal with a seamless self-service experience delights loan customers

One of Australia’s largest non-bank lenders creates a unified portal with a sleek UX, enabling customers to easily self-manage their loans.
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experience delights loan customers

A UX research project assesses viability of a broker marketplace solution

Company investigates the feasibility and potential return of a proposed solution to determine whether to invest and bring it to market.
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UX research project

A tablet-based solution with an intuitive user interface empowers security officers

The application digitalises a security company’s field operations, enabling security officers to make records of escorted transfers with ease and speed, on and offline.
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tablet-based solution

Revamped application with an enhanced user experience improves productivity and customer service

A solution rapidly built during the pandemic was extended and revamped to better respond to user needs and deliver a superior experience.
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Revamped application
Trusted by Australia's leading organisations
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What we do

We design intuitive, scalable digital products that simplify complex business problems. From ideation to delivery, our human-centred design approach is practical, agile, and deeply collaborative.
UX Design

UX Design

We map out user journeys, streamline workflows, and create intuitive interactions using user flows, information architecture, wireframing, and rapid prototyping aligned with your business goals.
User research

User research

Through interviews, usability testing, and data-driven insights, we uncover your users’ needs, pain points, and behaviours. This foundation ensures we design products that truly resonate with your audience.
Design workshops

Design workshops

Facilitated workshops like MVP Prioritisation, Business Model Canvas, and User Journey Mapping help bring clarity and focus across stakeholders.
UI Design

UI Design

We create visually engaging user interfaces that enhance usability, reinforce brand identity, and ensure accessibility from desktop dashboards to mobile apps.
Heuristic Evaluations & UX Audits

Heuristic Evaluations & UX Audits

Our experts conduct heuristic evaluations to spot UX friction points and recommend actionable improvements, helping you optimise user flows and increase product adoption.
Design Systems & UI Toolkits

Design Systems & UI Toolkits

We build flexible design systems and component libraries that empower developers to deliver consistent and on-brand experiences.

Our process

We partner with your team, delivering deep UX design expertise to co-create user experiences that set your application up for success.

We listen

to better understand your business and customers. We help shape your ideas based on actionable insights.

We research

to discover what market leaders and competitors are doing. We help you overtake and get ahead.

We design lean

because we know you need a return on your investment, fast. We help you make design decisions that will make a difference.
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Meet our team

More than just designers, we’re your problem solvers and digital architects.

Robi Muñoz
Robi Muñoz
Lead UX Designer
Robi specialises in end-to-end product development, transforming data-driven findings into tangible solutions that resonate with both users and organisations. Robi’s expertise spans user research, cross-team collaboration, ideation and feasibility analysis, ensuring every product outcome balances function and business value.
Matt Holihan
Matt Holihan
Senior UX Designer
Matt brings seasoned experience across IT strategy, product development, and digital transformation. He specialises in creating intuitive and engaging digital experiences that align with user needs and drive business outcomes. With a strong focus on data-driven insights, Matt delivers impactful, user-centred solutions.
Vincent Vergara
Vincent Vergara
Senior UX Designer
Vincent brings 17 years of experience design, delivering user-focused solutions that drive business success. He takes a creative approach to design, crafting visually pleasing and detail-oriented products. Vincent has worked across a range of industries, including finance, media, wagering, and artificial intelligence.
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Our vision was to give our customers the ability to self-serve online in their own time, when and where they wanted, from their first conversation with us all the way through to their last, when they pay off their loan, and to do this in a beautiful, frictionless way. Thank you PhoenixDX.
Digital Product Leader
Leading Non-bank Lender

We help you deliver better results through great experiences.

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