Optimise your applications with our managed services

Gain superior enterprise-grade support for your applications, so your teams can focus on innovation while we handle stability, performance, and continuous improvement.

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Give the best service desk experience to your users

Effectively manage and reduce technical debt

Continuously optimise your apps and platform for peak performance

Improve your application services support

Transform your help desk with a flexible, complete, robust and scalable operating model designed for your application’s ecosystem.

Optimise performance and resilience

True performance only reveals itself in real-world use. Once your apps are live, we fine-tune them to ensure they perform reliably.

Turn technical debt into improvement opportunities

Proactively address issues left behind during development processes as your app evolves.

Maximise platform value and ROI

You only realise the full return on your investment when applications are continually optimised for adoption, performance and reliability over time.

Let us do the heavy lifting to keep your solutions in top shape

IT teams are often stretched thin, juggling growing backlogs while delivering new solutions. That leaves little time to properly support the applications they own.

However, without proper proactive monitoring and performance management, small issues can quickly develop into major problems impacting solution performance, user experience and adoption, and return on investment (ROI).

To support your applications, you need a specialised team to underpin and reinforce your service desk and proactively keep your systems at peak performance. We can do this for you.

What we do

How we do it

PhoenixDX offers a flexible and scalable menu of service lines to provide you with preventative, corrective and evolutive support and maintenance services for your platform and hosted applications.

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Platform Health and App Performance Management

Platform diagnostic monitoring
Threshold analysis and notifications
Incident management and remediation
Platform and application risk management
Application performance
Performance improvement recommendations

Application Support

Application portfolio incident management and remediation
Minor bug resolution
Minor changes and enhancements
Service desk flow integration
Access to tech leads and solution architects to workshop ideas for innovation and roadmaps

Extra Services

You can use your allocated managed services hours to access a broader range of expertise, including:

UX and UI design services
Advisory services
Specialist expert services
Solution architecture services

We take a structured, transparent approach to managed services so you get the right level of support without complexity or surprises. Our model is designed to flex with your business, while giving you clear visibility, accountability, and value from day one.