- Old systems are complex and expensive to replace or modernise and have issues integrating with other platforms.
- The need for security, automated regulations and compliance controls makes digital development complex and costly.
- Extensive digital transformation programs led by big consulting firms have proven inefficient, usually with bloated budgets and timelines.
- Building and maintaining web and mobile apps integrated into multiple channels that offer customers real-time self-service is expensive and time-consuming.
Delivering world-class digital channels for banking
How you can deliver world-class digital channels in less than a year without the budget of a Big 4 bank
In an extremely challenging environment for winning and keeping clients,
digital customer service is a crucial point of difference.
of customers prefer to engage companies through digital channels.
0
%
of executives say digital customer experience is extremely or very important.
0
%
of digital platforms are highly integrated.
Only
0
%
Reference:
Forbes
Why is the financial industry still struggling to deliver a modern digital experience?
You no longer need to spend millions and wait more than a year to deliver a world-class internet and mobile banking or insurance app.
It’s now possible to quickly build enterprise-grade, modern, elegant, scalable, and secure mobile and web apps that are easy to change and low-cost to maintain and evolve.
Companies that adopt this new approach reduce maintenance costs, innovate on a budget and accelerate
Pepper Money delivered a unified customer self-service portal in
4 months, reducing call centre calls and increasing customer satisfaction. – Delivered to the required specifications “on time”, to budget and as specified.
200+ Financial Services Firms | Thousands of Applications built with OutSystems
Find out how Pepper Money and other companies modernised their digital self-service channels.
About the Author:
Patricia Gailey
Patricia Gailey is Head of Marketing at PhoenixDX, where she brings a passion for storytelling and customer engagement to every article. At PhoenixDX, we help organisations accelerate digital transformation, modernise legacy systems, and build resilient apps faster with OutSystems and AI-powered solutions.
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