AI-powered platform transforms charity’s delivery process

New workflow automation solution streamlines charitable deliveries and supports expanded operations.

12 weeks to deliver application
Volunteers from the PhoenixDX team

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Reduces admin of the delivery process by 40+ hours per week

Rapidly deployed in 12 weeks to meet the pre-Christmas delivery

Delivers a scalable and secure app that supports the charity's growth

One of our big and audacious goals is to go national. With this system in place, we can get there.

Kathy Kaplan

Founder, Impact for Women

Impact for Women is a not-for-profit organisation based in Melbourne that supports women and children escaping family violence in Victoria. They procure donations and create “Bags of Love” filled with essential items a woman needs to support herself and her family during this difficult time.

The challenge

The organisation was struggling to meet agency demand for their charitable deliveries and was experiencing a key person dependency issue.

The complex delivery allocation process for their “Bags of Love” relied almost entirely on manual processes, including cumbersome spreadsheets and error-prone emails, which took one person – Founder Kathy Kaplan – 60+ hours to perform.

The organisation sought a better way to approach this challenge that would allow them to improve and expand their operations.

The solution

OutSystems graciously provided Impact for Women free access to their AI-powered low-code platform to build a mission-critical application to automate the charity’s operations.

Designed and custom-built by volunteer PhoenixDX staff, the workflow automation solution allows designated staff members to centrally manage the resource allocation to agencies via the app’s dashboard.

Reducing admin by 40+ hours, the app recommends available volunteer drivers for delivery allocation and automatically sends emails to drivers and agencies with the assignment.

Rapid deployment in 12 weeks to meet a pre-Christmas deadline, ensuring vulnerable families were supported during the festive season.

Cuts manual administration by over 40 hours per delivery cycle, freeing the team to focus on expanding their impact.

A secure, high-performance application protects the privacy of vulnerable women and children while ensuring reliability.

Significantly enhances efficiency by centralising resource allocation and automating driver assignments and agency communications.

Eliminates key person dependency by enabling operational control across the team, making the organisation considerably more resilient.

Built on a scalable, future-proof architecture that supports the charity's long-term ambition to take the program national.

Improves charity's ability to respond to growing agency demand, meaning more women and children in need receive support.

Strengthens trust with agency partners and supports future funding and growth opportunities.

AI-powered platform transforms charity’s delivery process

Reduces admin of the delivery process by 40+ hours per week

Rapidly deployed in 12 weeks to meet the pre-Christmas delivery

Delivers a scalable and secure app that supports the charity's growth

About the organisation

The challenge

The solution

The results

AI-powered platform transforms charity’s delivery process

Reduces admin of the delivery process by 40+ hours per week

Rapidly deployed in 12 weeks to meet the pre-Christmas delivery

Delivers a scalable and secure app that supports the charity's growth

About the organisation

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