When a leading Australian telco's new ERP landed without a credit profile module, PhoenixDX stepped in — delivering a modern, self-service solution in just three months.
With the new app, I can directly make those changes myself within five minutes, as opposed to going through a team of people, which could take days.
As part of a broader legacy modernisation program, the company was transitioning its core systems to take advantage of the latest technologies.
When a new ERP was introduced, a critical gap emerged: the platform had no customer credit profile (CCP) module. The organisation needed a purpose-built CCP solution delivered quickly, one that could seamlessly complement and extend the new ERP while improving how credit profiles were managed across the business.
Working with PhoenixDX, the company built a modern, reactive web CCP application in just three months. By intelligently reusing logic from the legacy system, development time and costs were significantly reduced.
The new app easily integrates with and extends the functionality of the new ERP. The solution performs tasks asynchronously, with browser-side processing delivering great performance and a sleek, modern UX. Users no longer need to wait for an eternity for pages to load. Customer credit data flows into the application from both internal and external sources and is presented through a clean, intuitive dashboard that gives staff an instant view of each customer's credit status.
At a glance, teams can see whether a customer is in good standing or overdue, and by how much. Now users can make changes and allocate portfolios to collectors directly and independently, reducing turnaround times and boosting team productivity.
With the new app, I can directly make those changes myself within five minutes, as opposed to going through a team of people, which could take days.
A modern, intuitive interface makes it significantly easier for staff to manage customer credit profiles.
Provides fast and reliable application performance that staff can depend on - no more waiting for pages to load.
Improved visibility of credit status enhances transparency and makes compliance reporting easier.
Rapid app development significantly reduced the cost of the build, and continues to lower the cost of enhancements.
A key upside of the application is the enhanced user experience, with the self-management capabilities empowering and motivating the CMEs to perform their jobs better and faster. The solution is a lot more intuitive, making life easier for our existing staff and reducing the time taken to train and onboard new staff. The savings add up.
