Victoria Police streamlines traffic fine process with new mobile app

Victoria Police’s traditional Penalty Infringement Notice (PIN) system for traffic fines was entirely paper-based, resulting in delays, manual data entry, and operational inefficiencies.

In the field, officers were required to handwrite traffic fines, issue paper copies to motorists, and later manually re-enter the same information into the Fines Victoria system back at the station.

The consequences were significant. The process was time-consuming, pulling officers away from community-facing duties. Manual data entry introduced errors, resulting in infringements being voided each year, costing the state revenue and undermining the integrity of the system.

Committed to improving frontline policing, Victoria Police made digitalising the PIN process a strategic priority - a key initiative within its broader digital transformation agenda.

In partnership with OutSystems and PhoenixDX, Victoria Police developed the Electronic Penalty Infringement Notice System (ePINs) — a mobile application that digitalises and streamlines the traffic fine process through a secure, centralised system available on frontline officers' mobile devices.

With real-time connectivity and offline capability, the app enables officers to instantly access an offender's history, automatically calculate demerit points and penalties, issue fines on the spot via SMS or email, process multiple infringement notices simultaneously, and sync data seamlessly with backend systems, including Fines Victoria.

Developed and deployed in just nine months by three developers, ePINs was successfully trialled in Melbourne's south-east before being rolled out to the entire user base over approximately four months, supporting a gradual, managed approach to change.

Throughout delivery, the PhoenixDX team transferred extensive OutSystems knowledge to the Victoria Police team, building the internal capability needed to develop further applications independently.

The success of ePINs has had a lasting impact. By adopting a modern, modular approach, Victoria Police established a scalable foundation for broader digital transformation and has already delivered a second field-based application in record time by reusing core components built for ePINs.